We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aliasgarquilon@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aliasgarquilon@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aliasgarquilon@gmail.com.

Return & Refund Policy

At The Bird Food, we are committed to delivering fresh, hygienically packed, and high-quality bird food products.

Non-Returnable Products

Due to the nature of our products, all bird food items are non-returnable and non-exchangeable once delivered. This policy helps ensure the quality, freshness, and safety of the food for all our customers.

We do not accept returns or exchanges for reasons including, but not limited to:

• Change of mind
• Ordered by mistake
• Bird not liking the food
• Incorrect quantity ordered
• Personal preference

Damaged or Incorrect Products

If your order is received in a damaged condition due to transit or logistics handling, or if you receive the wrong product, we will gladly assist you with a replacement or refund.

To be eligible:

• Contact us within 24 hours of delivery.
• Share your Order ID.
• Provide clear photos of:
  • The outer package
  • The damaged product
  • The shipping label

Claims submitted after 24 hours of delivery may not be eligible for replacement or refund.

Refunds

If a refund is approved, it will be processed to the original payment method within 5–7 business days.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after verification.

Contact Us

For any concerns regarding your order, please contact our customer support with your Order ID and supporting images for quick assistance.