Shipping Policy

At The Bird Food, we strive to dispatch all orders quickly and safely.

Processing Time

• Orders are usually processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.

Delivery Time

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to courier operations, weather, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Order Tracking

Once your order is dispatched, a tracking number will be shared via Email or SMS (where available).

Damaged Parcels

If your package arrives damaged, please contact us within 24 hours with photos of:

• The outer package
• The damaged product
• The shipping label